We will always do our best to despatch your order the following working day but will contact you should we anticipate an extended delay in despatching your order.
Please let us know if you have a deadline or last minute requirement and we will do our best to meet it.
Standard delivery is by Royal Mail First Class and a signature will be required upon receipt of delivery.
Wild at Heart is a UK based company but we will happily ship worldwide to most locations.
Please let us know if you require shipping to a country not listed when you checkout.
International delivery is by airmail. Target delivery times are approx 3 working days for Europe & approx 7 working days for the rest of the World.
All delivery charges are dependant upon weight and destination, starting at £2.95 for the UK, and £3.95 for the rest of the world. The actual charges are shown before checkout once you have entered the country and method of delivery but before you are asked to confirm the order.
Please note that we accept no responsibility for incorrect or incomplete delivery addresses. An additional postal charge will be made for items in need of posting twice due to an incorrect address being supplied
Refund & Exchanges
We realise that in shopping online you are unable to see and handle the products that you buy. Therefore if you are in any way unhappy with your purchase, you may send it back within 14 days for an exchange or a refund to:
Wild at Heart, 17 High Street, Moreton-in-Marsh, Gloucestershire, GL56 0AF
When we receive your return in its unused and original condition we will refund the purchase price for that item.
Please return the items in the original packaging along with an explanatory note.
It is recommended that you send your returns back to Wild at Heart using recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products. Please allow 5 working days for returns to be processed once they reach us.
Please note if the product is not in its original condition we will be unable to offer you a refund. Unfortunately, we cannot refund used or customer damaged items, special orders, perishable goods or personalised items. This does not affect your statutory rights.
You can pay by credit or debit card (we accept Switch, Delta, Visa, Mastercard and Solo) online.
We also welcome credit card payments made over the phone. To do so please call us on 01608 650777 with your card details ready. We will also accept cheques drawn on a UK bank made out in pounds sterling. Cheques to be made payable to Wild at Heart and posted to Wild at Heart, 17 High Street, Moreton-in-Marsh, GLOUCESTERSHIRE, GL56 0AF.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Privacy and data protection
We take your privacy seriously and will treat all of your personal information in accordance with the applicable data protection laws in the UK to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The data which you supply to us will enable us and our processors to fulfil your order and to provide you with the best possible service. We collect the data that you enter on this site and we track how you use the site using cookies. We use this information to deliver your order and to save you having to type in the same information every time you visit our site. We also use it for anonymous analysis about how customers use our website.
Buying Wild at Heart products online is quick, easy, convenient and safe. We’ve put in place a system that’s very safe. When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website which is different from a normal Internet browsing connection. Your browser should show an icon to indicate that it has made a secure connection and that your personal information is encrypted as it travels over the Internet. We will take all reasonable precautions, in so far as in our power to do so, to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Acceptance of an order
Our acceptance of an order does not take place until dispatch of the order at which point the purchase contract will be made and you will be charged. We reserve the right to refuse an order. Non-acceptance of an order may result from the product ordered being unavailable from stock, our inability to obtain authorisation of payment or the identification of an error within the product information including price or promotion. If there are any problems with your order we shall contact you. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England.
Accuracy of information
We attempt to be as accurate as possible when describing our products, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website is accurate, complete, reliable, current, or error-free. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
Links to other websites
This website may include links to other internet sites. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link, which in our sole opinion is inappropriate or controversial.
You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
Limitation of liability
To the extent that we are lawfully able to do so, in no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of or inability to use, this website or any information contained in it or arising out of the services we provide, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. This does not affect your statutory rights. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
Disclaimer of warranty
To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these Terms and Conditions.
All content and other material available on this website or which forms part of the services, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, software and the compilation thereof (the "Content") is the property of Wild at Heart. The trademarks, logos, and service marks displayed on the website (collectively, the "Trademarks") are the registered and unregistered marks of Wild at Heart, our affiliates, our licensors or our partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, the Trademarks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
It is your responsibility to check all materials for possible viruses before downloading from this website for any purpose.
These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and will be subject to the exclusive jurisdiction of the English Court.
This website is owned and operated by Wild Trading Ltd, whose registered office is at Midland Bank Chambers, Market Place, Chipping Norton, Oxon, OX7 5NA. Company Registration Number 5537048. All the products on this website are supplied by Wild Trading Ltd trading as Wild at Heart. All contracts with Wild at Heart and the contents of this site are displayed in English.
Our products are available to you on the website subject to the above Terms and Conditions. Please read through them carefully before placing your order. By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. You may access the current version of these terms through the link at the bottom of each page of the website.